Are you dealership-ready?

1. Have you ever spent time inside a motor dealership — as a visitor, customer, or work-experience candidate?

2. Have you ever worked in a role where you dealt with customers or members of the public — even informally?

3. A customer walks into the showroom and no one comes to greet them. You are not officially on duty. What do you do?

4. A customer gives you personal details needed for an official dealership process. What should you do with that information?

5. A customer tells you the vehicle is too expensive and they can get it cheaper elsewhere. What is the best first response?

6. How would you honestly describe your own punctuality and reliability?

7. A customer visited the showroom three days ago and showed interest but did not buy. What should you do?

8. A customer comes in very angry about a problem with their vehicle. They are raising their voice. What do you do first?

9. You are assisting a customer who speaks a different home language to you. The conversation is in English. What is most important?

10. After speaking with a customer, why is it important to record the conversation details in the dealership's system?